Privacy Note
This Privacy Notice describes how Modicare Limited (hereinafter be referred to as “Modicare”) uses personal data collected or received from you, share and protect these data, how long we retain these data, your rights with respect to the processing of your personal data, and how you can contact us about our privacy practices.
As used herein, “our,” “we,” and “us” refer to Modicare and ‘you’ refers to the User.
How We Collect and Receive Personal Data from You
Collection of Data: When you use our Website or Applications, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
Contacting Us: You may also choose to submit your personal data and other information to us through various communication channels provided on the “Contact Us” webpage of the Website or in the Applications, for example, Modicare’s e-mail addresses, telephone numbers, online forms etc.
Cookies: We use data collection devices such as "cookies" on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session.
Additionally, you may encounter "cookies" or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.
The Types of Personal Data We Process
We process the following types of personal data relating to you:
• Contact information (e.g., name, e-mail address and phone number) including the Contact information of Modicare Consultants (also known as Modicare Direct Sellers) or Customers;
• User’s MCA number, if any, username and password;• Product preferences, purchasing habits, purchasing history and spending behaviour; and
• Communication preferences.
We may process other personal data in exceptional circumstances only. If we need to process other types of personal data about you, we will make sure that you are informed about the processing of your personal data and that there is a valid legal basis for doing so (e.g. your consent).
How We Use the Personal Data We Collect
We collect personally identifiable information (email address, name, phone number etc.) from you when you set up a account with us. While you can browse sections of our Website free of cost post creating the account, but for certain courses you need to pay in the capacity of a Modicare Consultant, also known as Modicare Direct Sellers. We do use your contact information to send you notifications and offers based on your interests.
We use personal information to provide the services you requested. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our Website/ App.
We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.
We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.
As required under law, we have carefully balanced our legitimate business interests against your data protection rights.
How We Share Personal Data
Modicare does not sell, rent or trade your personal data. We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.
We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.
How We Protect Personal Data
We maintain appropriate technical and organizational security safeguards designed to protect the personal data we process against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
How Long We Retain Personal Data
We store personal data only as long as necessary to fulfil the purposes for which we collect the data (see above under “How We Use the Personal Data We Collect”), except if required otherwise by law. Please contact us using our contact details provided below, if you have any questions with respect to our data retention practices.
Updates to this Privacy Notice
Modicare may update this Privacy Notice from time to time. We will notify you of any significant changes to this Privacy Notice on the relevant Modicare websites or Applications. All changes shall be effective from the date of publication, unless otherwise provided in the notification.
Your Rights
Your rights under applicable law may include access to the personal data we process about you, the right to have such personal data corrected or erased, the right to restrict the processing of your personal data, as well as the right to data portability. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of the processing that has happened based on your consent prior to the withdrawal. To exercise these rights, you should make a written request using our contact details set out below. If you are not satisfied with the way we handle your request, you may lodge a complaint with a supervisory authority.
You also have the right to object, at any time, to the processing of your personal data which is based on Modicare’s legitimate interests.
OUR WEBSITE AND APPLICATION LINKS TO OTHER WEBSITES OR APPLICATION THAT MAY COLLECT PERSONAL IDENTIFIABLE INFORMATION ABOUT YOU. MODICARE IS NOT RESPONSIBLE FOR THE PRIVACY PRACTICES OR THE CONTENT OF THOSE LINKED WEBSITES OR APPLICATIONS.
How to Contact Us
If you have any comments or inquiries about this Privacy/Cookie Notice, if you would like to update information we have about you, or to exercise your rights, you may contact us via email at support-modicare@modi-ent.com.
